How the Coronavirus has Impacted the Hotel Industry

Travel has slowed with tourism being on the decline because of the coronavirus. More and more individuals are trying to travel less and avoid public places with a lot of people as much as possible. Due to this reason, the virus has affected businesses such as hotels and the hospitality industry as a whole. In this article, we will offer solutions to prevent the virus from spreading and other actions to take during this time. 

How to prevent the spread of the virus 

  • Come up with policies and procedures to prevent the spread of the coronavirus. Have a meeting with your hotel staff, and let everyone know what to do going forward. Continue to keep everyone up to date. 
  • Take preventive measures. Set up alcohol-based hand sanitizer stations in your hotel. Ensure door handles and elevator buttons are disinfected on a daily basis. If you have a valet service, try to have staff clean steering wheels and car handles when possible. 
  • Employees could wear gloves when cleaning, and if they choose to, they can also wear masks. Something else to consider is providing guests with masks. 
  • Employees and guests should frequently wash their hands with soap and water. This is especially important before and after eating as well as after using the washroom. 
  • Avoid physical contact like hugging and kissing when possible. This is because the virus can spread through direct contact with an infected person. 
  • Cough or sneeze into your elbow or with a tissue. Don’t leave used tissues lying around; dispose of them right away. 
  • We recommend using a valet management software to minimize hand-to-hand contact and automate certain processes. O-Valet is a valet parking app that has an SMS feature, which eliminates the need for paper tickets to exchange hands. 

How to minimize the effects of the virus 

  • You can market to potential customers that the hotel has taken precautions to prevent the spread of the virus. Along the same lines, you could create promotional content for local customers as there will be a decline in international customers. 
  • Some hotels are lowering costs by purchasing less from their suppliers, and reducing the number of staff hours. 
  • Use a valet parking app like O-Valet to improve the guest experience. Guests can request their vehicle in advance while in their hotel room, and as result, they don’t have to wait for a valet driver to retrieve their car when they leave. There are also cameras that can take photos of the vehicle’s condition to prevent false claims. The app even lets you generate reports and analyze analytics to see which valet representatives are generating the most revenue for your business. You could consider lowering third-party valet member costs as usage will decline with fewer guests.

What to do if guests or staff get sick?

Any individual who develops symptoms such as fever, cough, sore throat, etc., should inform their employer and not go into work. Sick individuals should get medical advice from a professional and go to a hospital. If necessary, anyone who is infected needs to self-isolate for the recommended 14 days. If possible, ask workers to work from home as much as possible. Do your best to reduce direct contact with people who are ill, especially if you are at a high risk. Pregnant women, elderly people, young children, and people with compromised immune systems are at the highest risk of getting seriously infected. 

Ultimately, the coronavirus has had an effect on hotels and the hospitality industry in general. Nevertheless, there are things you can do to prevent the spread of the virus and other actions that can be taken during this time. 

Want to learn more about O-Valet and how our valet parking app can help you improve customer service and increase revenue? Feel free to call 1-844-OVALET-1 or email info@o-valet.com for more information.