Valet Parking Not Only For Luxury

The different reasons a valet operation may exist. 

Oftentimes, when people hear the word “valet”, thoughts of luxury and exclusivity come to mind. Although when thinking of a valet service, the first thought that comes to mind may be of high-end hotels and casinos, there are actually a few other reasons why valet services are provided all over the world.

Of course, it’s become commonplace for a high-end hotel, restaurant, casino, shopping mall, and so forth, to introduce guests to their property by utilizing a luxurious valet service. But have you ever wondered why that might be?  It’s all about that first impression. The sooner the venue is able to impress you, the easier it is for them to convince you to spend more and stay longer.

Reason #1 – Positive Reviews

 

Lucky for these venues though, valet is also the last opportunity to leave a great impression and to ensure a positive review. With this great power comes an ever-greater responsibility though. 

Positive Hotel Reviews

If guests have a bad experience while inside the venue, many valet operations are equipped and trained with the opportunity to restore the guests’ overall experience. For guests who come out of the venue already satisfied with their overall experience, the valet naturally elevates the experience leaving the customer as content with their visit as can be. O-Valet allows for guest feedback immediately on guest departure, allowing for valet and staff to quickly correct any mistakes and learn from their experience.

Contactless Vehicle Request

Reason #2 – Guest Convenience

Positive experiences aren’t the only reason to have a valet operation. There are many venues (namely restaurants) that offer complimentary valet parking to help draw in more clients by offering something that a competitor may not offer; in turn increasing their bottom line. 

 

If guests have a bad experience while inside the venue, many valet operations are equipped and trained with the opportunity to restore the guests’ overall experience. For guests who come out of the venue already satisfied with their overall experience, the valet naturally elevates the experience leaving the customer as content with their visit as can be. O-Valet allows for guest feedback immediately on guest departure, allowing for valet and staff to quickly correct any mistakes and learn from their experience.

Reason #2 – Guest Convenience

Positive experiences aren’t the only reason to have a valet operation. There are many venues (namely restaurants) that offer complimentary valet parking to help draw in more clients by offering something that a competitor may not offer; in turn increasing their bottom line.

People like the simplicity of pulling their vehicles right up to the doors of their favourite restaurants.  Regardless of the reason, nobody likes driving up and down the street looking for a parking spot. At the end of the guest’s journey, O-Valet allows them to request for their vehicle from their phone, without installing an app, and without having to leave the comfort of their venue.

 

Contactless Vehicle Request

Reason #3 – Safety and Necessity

Although around most of the world valet is offered as a luxury service, valet service can also be offered to ensure a guests safety and security. 

Valet Vehicle Theft Safety

For example, in Brazil parking scams occur often and the Flanelinhas commonly terrorize tourists in efforts to bribe them for money or they will threaten and likely will comply with damaging your vehicle

Reading TripAdvisor reviews might help to paint a picture of why sometimes if you are in a bad area, you need valet out of necessity, not luxury.

Whether it be because there are no available parking lots/spots close by or just to simply make sure your guests get to your establishment safely, for some venues valet service is the only way to bring patrons in. For this reason, valet software like O-Valet allows guests to request for and pay through their phone, without taking a step outside.

Bonus Reason – Traffic and Delays

As a consumer, how often have you arrived at your destination to find that there is construction everywhere and looking for parking will likely cause you to be late or might deter you from going to the business in the future?

This is another example of how valet can actually be a necessity in order to retain business from clients. We live in such a fast paced environment and people seek convenience and simplicity. In scenarios like these it’s pretty obvious as to why valet sometimes could be a need and not necessarily a want.

Let O-Valet help your business keep running smoothly. Regardless of whether or not your valet operation provides mandatory or optional valet, paid or complimentary call O-Valet to find out how our software can still help you.

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